Empleo: Helpdesk Agent (Dutch+English) Tenerife
Empresa: No disponible
Descripción: Descripción :
Do you speak Dutch and English? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!
We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain.
Responsibilities
· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
· Mandatory languages (fluent): Main language (Dutch+French) + English (Valuable: Spanish)
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7×24 (40 hours per week – 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented
We offer:
Contract through temporary agency and wide possibilities of job stability
Full day of 40h per week from Monday to Sunday (5 working days)
Rotating hours: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.
Good work environment, and development in a multicultural and dynamic environment
Requisitos mínimos :
· Mandatory languages (fluent): Dutch + English C1 (Valuable: Spanish)
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7×24 (40 hours per week – 5 days per week)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Basic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented
Salario: €17000 per year
Ubicación: Santa Cruz De Tenerife, Islas Canarias
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